Privacy Policy

1. Introduction

Welcome to Lulu ("we", "our", or "us"). We operate the Lulu platform — an AI teammate builder that helps businesses automate tasks across apps like WhatsApp, Gmail, Slack, and more. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. By accessing or using Lulu, you agree to this policy.

2. Information We Collect

We collect information you provide directly and information generated by your use of our platform:

• •Account information: name, email address, company name, and password when you register.
• •Usage data: interactions with the platform, agent configurations, workflow logs, and feature usage.
• •Integration data: data passed through connected third-party services (e.g. Gmail messages, CRM records) as necessary to perform automations you configure.
• •Technical data: IP address, browser type, device information, and cookies.
• •Payment information: billing details processed by our payment providers; we do not store full card numbers.

3. How We Use Your Information

We use the information we collect to:

• •Provide, operate, and improve the Lulu platform.
• •Execute the automations and workflows you configure.
• •Send transactional communications (account confirmations, billing receipts, security alerts).
• •Send product updates and marketing communications (you may opt out at any time).
• •Detect and prevent fraud, abuse, and security incidents.
• •Comply with legal obligations.

4. Data Sharing & Third Parties

We do not sell your personal data. We may share it with:

• •Service providers that help us operate Lulu (cloud hosting, analytics, payment processing, email delivery) under strict confidentiality agreements.
• •Third-party integrations you explicitly connect to your account (e.g. Google, Slack, HubSpot) — governed by their own privacy policies.
• •Law enforcement or regulators when required by applicable law or legal process.
• •Successors in connection with a merger, acquisition, or sale of assets, with appropriate notice to you.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security reviews. No method of transmission over the internet is 100% secure; while we strive to protect your data, we cannot guarantee absolute security. Please notify us immediately if you suspect unauthorized access to your account.

6. Your Rights

Depending on your location, you may have the right to:

• •Access the personal data we hold about you.
• •Correct inaccurate or incomplete data.
• •Request deletion of your personal data.
• •Object to or restrict certain processing activities.
• •Receive a portable copy of your data in a machine-readable format.
• •Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at privacy@getlulu.dev.

7. Cookies

We use cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage, and deliver relevant content. You can manage cookie preferences through your browser settings; disabling certain cookies may affect platform functionality. We use both session cookies (deleted when you close your browser) and persistent cookies (retained for a set period).

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a prominent notice on our platform at least 14 days before the changes take effect. The "Last updated" date at the top of this page reflects the most recent revision. Your continued use of Lulu after changes become effective constitutes acceptance of the updated policy.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out:

Email: privacy@getlulu.dev